Refund policy

At Zen Vape Store, we strive to provide our customers with the best possible vaping experience. We understand that sometimes returns and refunds are necessary, so we have created a policy that is fair and easy to understand.

Returns

You may return any unopened and unused product within 30 days of purchase for a full refund. Please note that we do not accept returns on opened or used products due to safety and hygiene concerns.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will then provide you with a return shipping label and instructions on how to package and ship your return.

Once we receive your return, we will inspect it to ensure it is unopened and unused. If it is, we will process your refund within 5-7 business days.

Refunds

We offer refunds for returned products that are unopened and unused, as well as for orders that are cancelled before they are shipped. We do not offer refunds for products that have been opened or used, or for orders that have already been shipped.

To request a refund, please contact our customer service team at [email protected] with your order number and reason for refund. We will then process your refund within 5-7 business days.

Exceptions

There are a few exceptions to our return and refund policy. We do not accept returns or offer refunds for the following:

• Products that have been opened or used
  
• Products that are not in their original packaging
  
• Products that are damaged or defective due to customer misuse
  
• Orders that have already been shipped

Contact Us

If you have any questions about our return and refund policy, please contact us at contact@zenvapestore.com

Changes

We reserve the right to make changes to this return and refund policy at any time. Please check this page periodically for updates.

Thank you for choosing Zen Vape Store!