Shipping policy
Thank you for choosing Zen Vape Store! We strive to provide you with a seamless and efficient shipping experience. Please review our shipping policy below for detailed information about our shipping process.
Order Processing Time
Once your order is placed and confirmed, we will process it within 1-3 business days. Please note that processing time may vary depending on product availability, order volume, and holidays.
Shipping Rates
We offer two shipping rates calculation methods:
- Free Shipping: delivery time is 7-15 working days, free shipping
- Expedited Shipping: delivery takes 5-12 business days and costs $25
Shipping Timeframes
Estimated shipping timeframes vary depending on the chosen shipping method and destination. Free shipping typically takes 7-15 business days, while expedited shipping may take 5-12 business days. Please note that these are estimates, and actual delivery times may vary.
Shipping Restrictions
Due to legal regulations and carrier restrictions, we are unable to ship to certain locations. Please ensure that your shipping address is within our serviceable area.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Delivery Issues
In the event of any delivery issues, such as delays, lost packages, or damaged goods, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order in satisfactory condition.
International Shipping
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient.
Changes
We reserve the right to modify this shipping policy at any time without prior notice. Please check this page periodically for updates.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at contact@zenvapestore.com.
Thank you for choosing Zen Vape Store! We appreciate your business and look forward to providing you with an exceptional vaping experience.
